Sona Med Spa

  • Noel Halgreen, president of Sona Med Spa of Houston will be on every week to give an article and podcast pertaining to your health, and to take care of it.

    You can reach Sona Med Spa by calling 1-866-GET-SONA, or by shooting them an e-mail: houston@sonamedspa.com.
    Please also visit their website to find out more great information that could benifit you at SonaMedSpa.com

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Sona Comercial



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December 13, 2007

Comments

Aimee Moyers

I feel like the Sona Med Spa facility/franchise located at Three Riverway Suite 200 Houston, TX 77056 damaging the reputation of the company name. On March 1, 2010 I had an appointment for 4:35 pm, central time. I arrived at the facility at 4:45 and was told that I could not be seen and had to reschedule my appointment. I told them that I have to leave work early to make my appointment and that was not possible with all the appointments that I have already existing for this location. They told me that if I am late, they have the right to reschedule.
I believe in a schedule and I understand that it is booked to capacity and that they do not want to shortchange a procedure but I have also waited on my appointments for over 30 minutes in the past. It is one thing to keep to a schedule but you cannot expect a person going through Houston traffic on a rainy day to reschedule for every unforeseen circumstance. It is one thing if I was always seen exactly at my appointment times, but that does not happen.

When I did speak to the manager on the phone, Jennifer Kitchen, she was unresponsive to any of my complaints. She did apologize for the poor customer service but was unable to give me any action that would be taken. She just kept saying, so what else. I felt that my complaint was being listened to but not actually being heard. In essence I felt incredibly disrespected in every aspect of the phone call. I asked about their late policy and was advised that there really wasn’t one. If I knew that this was the policy, I would have called to reschedule immediately once I realized the traffic conditions.
I also viewed the nurse that was scheduled to do my AFT call someone back thirty minutes after I got there. If I had to have 45 minutes for this procedure, why was someone else going back within 30 minutes of the appointment time?
I told the supervisor that I would stay late to accommodate the nurses and she retorted rudely with “You are not going to be seen today”. I was never instructed that I could speak to a manager to get the problem resolved, which I would hope is not part of your best practices.
I must say that the receptionist at the facility was the only person that I felt had a sincere apology for the incident. I am not sure of her name but Bravo!

Unrelated note: pretty much nothing has worked in terms of laser hair removal!

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